VoIP Cloud Engineer

VOICELAND is an Athens based telephony provider that exclusively serves businesses and professionals. 

We provide specialized telecommunications solutions, using the most advanced infrastructure and services worldwide, in order to meet the needs of any modern business. Voiceland's infrastructure is hosted in state-of-the-art Data Centers and the company is certified by the Quality Management System ISO 9001 that is implemented and ISO 27001, ISO 27017, ISO 27011 standards.

We are looking for an experienced VoIP Cloud Engineer to join our team.

Responsibilities

• Design and deploy new VoIP PBXs (3CX based)
• Handle incidents and requests according to the established SLAs
• Provide engineering support of a VoIP network infrastructure, including voice routing design and configuration
• Provide pre-sales and after-sales engineering support by email, telephone
• Provide cross-training and mentoring across to business customers & resellers
• Interface with peer network operators to investigate and resolve day-to-day trouble tickets
• Drafting and maintenance of technical documentation (network design, SOPs, User Guides, etc.) to support current procedures and processes
• Serve as an escalated level 2 resource for trouble tickets and work orders for network services and voice network infrastructure devices
• Design and deploy network infrastructure elements
• Ability to work in shifts (09:00-17:00, 10:00-18:00, 13:00-21:00)

Benefits

• A pleasing and friendly environment with great office amenities
• Ability to work from home some days per week
• Private health and medical Insurance
• Ticket Restaurant e-card
• Flexible working hours with remote working opportunities
• Corporate laptop and equipment
• Corporate mobile phone subscription
• You will collaborate with experienced colleagues, willing to help you expand your knowledge and develop your skills
• You will be part of an innovative tech company, working on cutting-edge technologies, with great room for experimentation and research
• Our rapidly growing company will offer you great opportunities for career growth

Must Have

• Proven work experience as a VoIP  Engineer or similar role, deploying Asterisk / Freeswitch and build VoIP services on top of them
• Experience with administering, configuring, deploying software such as VoIP gateways, Softswitches and/or IP PBXs
• Expertise in VoIP architectures and VoIP technologies, particularly Session Initiation Protocol (SIP)
• Operations or systems administration experience, particularly on Linux
• Solid understanding of TCP/IP and other LAN/WAN protocols. Good knowledge of fundamental IP routing and switching protocols and technologies (NAT, QoS)
• Ability to monitor and troubleshoot network problems or outages when they arise
• Excellent interpersonal skills and strong communication skills (both over the phone and in writing) in Greek & English language
• Strong in analytical thinking and problem solving in order to investigate and troubleshoot problems and performance issues
• Terraform / Terraspace knowledge on AWS Cloud
• programming skills for automating tasks (Golang, Python, Bash scripting)
• Good knowledge of AWS Services

Good to have

• BSc/BA in relevant field
• Experience MongoDB
• Opensips Framework
• Experience with 3CX based PBXs
• Experience creating rest APIs
• Experience in designing, configuring and implementing enterprise/carrier-grade VoIP based voice solutions
• Experience with establishing small to medium network solutions including all phases from design, implementation and documentation
• Experience with Docker containers
• 3CX Call Flow Designer knowledge