Technical Support Engineer

VOICELAND is an Athens based telephony provider that exclusively serves businesses and professionals. 

We provide specialized telecommunications solutions, using the most advanced infrastructure and services worldwide, in order to meet the needs of any modern business. Voiceland's infrastructure is hosted in state-of-the-art Data Centers and the company is certified by the Quality Management System ISO 9001 that is implemented and ISO 27001, ISO 27017, ISO 27011 standards.

We are looking for an experienced Technical Support Engineer to join our team.

Responsibilities

• Design and deploy new VoIP PBXs (3CX based)
• Provide pre-sales support to potential and existing customers
• Provide after-sales technical support by email, telephone
• Provide user training to customers & resellers
• Design and deploy network infrastructure elements
• Handle incidents and requests according to the established SLAs
• Drafting and maintenance of technical documentation (network design, SOPs, User Guides, etc.) to support current procedures and processes
• Ability to work in shifts (09:00-17:00, 10:00-18:00, 13:00-21:00)

Benefits

• A pleasing and friendly environment with great office amenities
• Private health and medical Insurance
• Ticket Restaurant e-card
• Flexible working hours with remote working opportunities
• Corporate laptop and equipment
• Corporate mobile phone subscription
• You will collaborate with experienced colleagues, willing to help you expand your knowledge and develop your skills
• You will be part of an innovative tech company, working on cutting-edge technologies, with great room for experimentation and research
• Our rapidly growing company will offer you great opportunities for career growth

Must Have

• Familiarity with VoIP and Networking
• Understanding of VoIP technologies & IP networking
• Excellent administrative, writing and verbal communication skills
• Excellent customer relationship skills
• A positive attitude

Good to have

• Familiarity with RouterOS (Mikrotik)
• Familiarity with 3CX
• Familiarity with Linux (Debian)